Refunds Policy
This Returns and Refunds Policy outlines the procedures and terms governing purchases made through www.dryquickgrip.com (“the Website”), operated by Ed. MEYERS & Cie S.à r.l., registered in Luxembourg under registration number B27904-LU16025151.
- Payment Methods
We accept the following payment methods for all transactions processed on our Website:
Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
All transactions are processed in accordance with standard industry protocols to facilitate your purchase.
- Shipping and Delivery
Processing Time: Orders are typically processed and dispatched from our facility in Luxembourg within 1–2 business days.
Transit Time: Estimated delivery within the European region is 5–7 business days.
Tracking: Upon dispatch, automated notifications containing tracking information are sent to the email address provided at checkout. These updates track the status of your shipment through to final delivery.
Delivery Delays: In the event that a shipment exceeds the stated delivery timeframe, we will initiate an inquiry with our contracted logistics carriers (DHL, FedEx, or UPS). We reserve the right to determine the appropriate resolution, including replacement or refund, based on the findings of the carrier investigation.
- Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European consumer protection regulations, customers located within the European Economic Area (EEA) have the right to withdraw from their purchase contract within 14 days of receiving their order, without providing any justification.
Notification: To exercise this right, you must notify us of your decision to withdraw via email at bathroom@dryquickgrip.com within the 14-day window.
Return Conditions: Items must be returned in their original condition. Please ship returned goods to the following address:
2 ZI Breedewues, 1259 Senningerberg, Niederanven, Luxembourg
Costs: Costs associated with the return shipment are the responsibility of the customer unless otherwise required by applicable local law.
- Damaged or Defective Items
We strive to ensure all products arrive in good condition. If you receive an item that is damaged or contains a defect, please contact our customer support team at bathroom@dryquickgrip.com as soon as possible.
Evidence: To expedite your request, please provide photographic evidence of the damage or defect along with your order details.
Resolution: Upon verification of the submitted evidence, we will arrange for a replacement or a refund. You are not required to return damaged or defective items to our facility; the provision of photographic evidence is sufficient for processing your claim.
- Refunds
Once a refund is approved, the funds will be returned to the original payment method used during the initial transaction. Depending on your financial institution, the processing time for the credit to appear in your account may vary. - Contact Information
For any questions regarding this policy or to initiate a return request, please contact us:
Company Name: Ed. MEYERS & Cie S.à r.l.
Address: 2 ZI Breedewues, 1259 Senningerberg, Niederanven, Luxembourg
Email: bathroom@dryquickgrip.com
Phone: +352 3420251