Shipping Policy
This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through www.dryquickgrip.com, operated by Ed. MEYERS & Cie S.à r.l., a company registered in Luxembourg (Registration Number: B27904-LU16025151).
- Processing Time
All orders are processed and prepared for dispatch from our facility in Luxembourg within 1 to 2 business days. Orders are not processed or dispatched on weekends or public holidays observed in Luxembourg. - Shipping Origin
All shipments are dispatched directly from our registered operational facility located at:
2 ZI Breedewues, 1259 Senningerberg, Niederanven, Luxembourg. - Delivery Estimates
We utilize premium international carrier services, including DHL, FedEx, and UPS, to ensure reliable delivery to our customers across Europe.
Estimated Delivery Time: Once dispatched, orders are expected to arrive within 5 to 7 business days.
Tracking: To maintain transparency, we provide automated email notifications to the address provided at checkout. These updates are issued at key milestones, including order dispatch, arrival at carrier hubs, and local delivery status, allowing customers to monitor the progression of their shipment.
Please note: While we endeavor to adhere to these delivery windows, external factors such as customs procedures or carrier-related operational delays may influence transit times.
- Shipping Delays and Investigations
In the event that a shipment exceeds the standard delivery timeframe, we initiate a formal inquiry with the respective carrier to locate the parcel and resolve the delay.
Should an investigation confirm that a package is lost in transit or significantly delayed beyond reasonable operational expectations, we will evaluate the circumstances to determine the appropriate resolution, which may include a replacement shipment or a refund of the order value.
- Customs, Duties, and Taxes
As our operations are based in Luxembourg, shipments within the European Union are generally processed in accordance with EU single market regulations. For deliveries outside of the EU, customers are responsible for any applicable import duties, taxes, or fees imposed by their local customs authorities. We recommend that customers verify their local regulations prior to placing an order. - Accuracy of Information
It is the customer’s responsibility to provide accurate delivery information, including full name, correct shipping address, and current contact details. We cannot be held liable for delivery failures resulting from incomplete or inaccurate address information provided during the checkout process. - Contact Information
If you have any questions regarding your shipment or this policy, please contact our support team:
Ed. MEYERS & Cie S.à r.l.
Email: bathroom@dryquickgrip.com
Phone: +352 3420251
Address: 2 ZI Breedewues, 1259 Senningerberg Niederanven, Luxembourg